Entries are now closed

Entries for the 2021 Retail Week Awards are now closed. Be sure to check back in November when we will be announcing the shortlist.

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Frontline Hero - Store Manager

This award recognises the UK’s top store manager who went above and beyond during the COVID-19 pandemic. It is open to all store managers no matter what size their store or business. Managers should be put forward by their company, but the individual must have given their consent to be nominated. The judges will be looking for how the store manager led their team and store during the pandemic, excellent retail skills, inspirational leadership, and the ability to deliver the brand’s customer values in unprecedented times. Entrants must demonstrate how they made a tangible difference to their team, business or community and may be reflected in customer and colleague stories and feedback.

Frontline Hero – Store Colleague

This award recognises an exceptional store colleague who went above and beyond during the COVID-19 pandemic. It is open to all store colleagues no matter what size their store or business. Entrants should be put forward by their company, but the individual must have given their consent to be nominated. The judges will be looking for how the store colleague served customers and their business during the pandemic, their passion for retail and their customers, going above and beyond their role, and the ability to deliver the brand’s customer values in unprecedented times. Entrants must demonstrate how they made a tangible difference to their team, business or community and may be reflected in customer and colleague stories and feedback.

Frontline Hero – Distribution Centre Colleague

This award recognises an exceptional DC colleague who went above and beyond during the COVID-19 pandemic. It is open to all DC colleagues no matter the size of their business. Entrants can be from retailers, non-retailers or third party distribution companies Entrants should be put forward by their company, but the individual must have given their consent to be nominated. The judges will be looking for how the DC colleague served customers and their business during the pandemic, their passion for retail and their customers, going above and beyond their role, and the ability to deliver the brand’s customer values in unprecedented times. Entrants must demonstrate how they made a tangible difference to their team, business or community and may be reflected in customer and colleague stories and feedback.

Frontline Hero – Delivery Colleague

This award recognises an exceptional delivery colleague who went above and beyond during the COVID-19 pandemic. It is open to all delivery colleagues no matter the size of their business - Entrants can be from retailers, non-retailers or third party fulfillment companies. Entrants should be put forward by their company, but the individual must have given their consent to be nominated. The judges will be looking for how the delivery colleague served customers and their business during the pandemic, their passion for retail and their customers, going above and beyond their role, and the ability to deliver the brand’s customer values in unprecedented times. Entrants must demonstrate how they made a tangible difference to their team, business or community and may be reflected in customer and colleague stories and feedback.

Frontline Hero - Head Office Colleague

This award recognises an exceptional Head Office colleague who went above and beyond during the COVID-19 pandemic. It is open to all Head Office colleagues no matter their role or size of the business. Entrants should be put forward by their company, but the individual must have given their consent to be nominated. The judges will be looking for how the colleague served customers and their business during the pandemic, their passion for retail and their customers, going above and beyond their role, and the ability to deliver the brand’s customer values in unprecedented times. The winner could work in any central team, from marketing to operations, buying to ecommerce, but must demonstrate how they have made a tangible difference to their team, business or community.

Examples include, but not limited to implementing social distancing; launching shielded shopper programme, new product launches, and technology implementation.

Frontline Hero – Head Office Team

This award recognises a whole team who went above and beyond during the COVID-19 pandemic. It is open to any teams across a retail business or business serving the retail industry, no matter the size of the business. Each individual in the team must give consent to be nominated. The judges will be looking for how the team worked collaboratively to serve their customers and their business during the pandemic, their shared passion for retail and their customers, and how they went above and beyond what is required to deliver the brand’s customer values in unprecedented times.

The winning team could work in any central function, from marketing to operations, buying to ecommerce, but must demonstrate how they have made a tangible difference to their team, business or community.

Examples include, but not limited to implementing social distancing; launching shielded shopper programme, introducing new product lines, launching remote working, and implementing new technology.

Frontline Hero - Store Team

This award recognises a store and its entire team went above and beyond during the COVID-19 pandemic. It is open to any store no matter the size of the business. The judges will be looking for how the store adapted to the crisis, and how the entire team worked collaboratively to serve their customers and their business during the pandemic. They will be looking for a deep customer understanding, excellent execution of their businesses emergency strategy, and what the store implemented to go above and beyond to deliver the brand’s customer values in unprecedented times. Successful entries will demonstrate how the store team made a tangible difference to the broader business or community - may be reflected in customer and colleague stories and feedback.

Examples include, but not limited to, introducing flexibility to colleagues; creating a genuine team from new recruits; establishing social distancing measures that were rolled out across the business; working with food banks/local charities, helping vulnerable customers, and supporting other key workers

Frontline Hero – Initiative

This award recognises a business who implemented a COVID-19 specific initiative to help with the fight against the virus and the winner will represent why this sector was so vital during the pandemic. The initiative can be at a local, national or even global level to demonstrate why great corporate social responsibility is good for business. This can be anything from switching production in factories to produce hand sanitisers, make and deliver PPE equipment, response programmes ranging from working with local charities to mental health initiatives, food boxes, and new stock boxes idea (please note this list is not exhaustive)

This category is open to retailers and their partner companies, such as logistics firms and technology providers.

The Responsible Retailer

This award recognises a retailer for making an outstanding contribution to the communities in which it operates or an initiative or campaign which is making a positive impact in the wider world. The winner represents retail ‘good citizenship’ and shows that corporate social responsibility also delivers business benefits. This award celebrates retail’s sense of social responsibility and willingness to engage with the big issues affecting the world, such as sustainability, slavery, health and diversity. The winner will have set the agenda on this issue, inspiring/challenging others to follow their lead, and be able to demonstrate practical and/or measurable changes that have resulted.

The Customer Experience Award

This award recognises the retailer that is leading the way in delivering outstanding customer experience. It may be enabled by technology, or another type of solution such as a service, but it should meet a particular customer need or delight and excite the customer. The winning initiative will have demonstrably played a pivotal part in improving business performance, delivering success and enhancing customer experience.

Be Inspired Diversity Champion Award

This award recognises an exceptional colleague who has demonstrated dedication to removing barriers to progression within their organisation and has helped create an environment of inclusion and acceptance. They will be passionate about promoting diversity at all levels and ensuring that everyone has a voice and is heard. They will be a champion for everyone, no matter their gender, background or ethnicity.

This person might work in HR or as a D&I lead or they might simply have taken an active role outside of their day job to help improve the culture of their business. The judges will be looking for evidence of a tangible impact that their actions to improve inclusivity have had and how they have inspired others to come on board with their ideas.

Best Place to Work

This award recognises the retailer that sets industry-leading standards as an employer. Entries may be specific initiatives launched in the last 12 months or phases of longer-term programmes that have had a measurable beneficial impact on staff. Retailers have to fight hard to recruit and retain people and this award aims to highlight those businesses that have put people at the heart of their overall strategy. Successful entries will have a clear business purpose and demonstrate a culture that puts people and community at its heart, including strong diversity initiatives. This award is open to all retailers, regardless of turnover or size.

Best Retailer over £250m

This award celebrates an outstanding retailer that has demonstrated great commercial success and catered consummately for its customers over the last 12 months. It is open to all retailers with annual sales of more than £250m. The winner will demonstrate outstanding retail skills, deep customer understanding, excellent execution of strategy and business sustainability.

Best Retailer under £250m

This award celebrates an outstanding retailer that has demonstrated great commercial success and catered consummately for its customers over the last 12 months. It is open to all retailers with annual sales of less than £250m. The winner will demonstrate outstanding retail skills, deep customer understanding, excellent execution of strategy and business sustainability.

Nominated Categories

Please note these categories are non-enterable and can only be voted on by judges.

The Retail Activist Award

This award is to recognise an individual who has personally championed a cause or led a campaign which demonstrates retail’s good corporate citizenship and contribution to society, such as taking a lead on a social or environmental issue. The winner will likely have won publicity for the cause, led a campaign and/or driven change in their business and set an example that inspires/challenges others to follow their lead.

The Retail Leader of the Year

The Retail Week Awards judges choose an inspirational leader they believe has made a significant difference to their business and delivered fantastic results.

The AlixPartners Outstanding Contribution to Retail

Once a year the judges of the Retail Week Awards recognise an individual, business or initiative who has made an outstanding contribution to the industry. Previous winners have included Dave Lewis, Sir Malcolm Walker, Sir John Timpson, Lord Mark Price, Sir Terry Leahy, Lord Rose and Lord Harris.

Consumer Choice (public vote via poll)

This award celebrates the favourite UK retailer. The winner is determined by retail consumers who have participated in an online survey about their favourite UK retailer.

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