2021 Shortlist

2021 Shortlist

We want to first thank all the amazing companies, teams and individuals that entered this year. The submissions were all of the highest level and demonstrated how the retail industry is excelling in all areas.

Be Inspired Diversity Champion Award
  • Olivia Overton, Designer, AllSaints
  • David Brooke, Produce Colleague, Asda
  • Fauzia Somani, Group Vice President, Pharmacy Customer Experience, Walgreens
  • Hannah Wroot, Area Sales & Education Manager, Clinique, The Estee Lauder Companies UK & Ireland
  • Clare Wright, Group HR Director, Jardine Motors Group
  • Catriona Curtis, Strategic Group Talent Partner, Pets at Home
  • Paulette Balson, People Partner and BAME at Tesco Network Chair, Tesco
  • Felicity Bexton, Buying Manager: Health, Beauty and Wellness, Tesco
Best Place to Work

 

  • Amazon
  • Beaverbrooks
  • Card Factory
  • Harry's Grooming
  • Hobbycraft
  • Pavers
  • Pets at Home
  • Tesco
  • The Body Shop
Best Retailer under £250m

 

  • Beaverbrooks
  • Cult Beauty
  • Feel Unique
  • Green Man Gaming
  • Hobbycraft
  • The Entertainer
  • Trouva
Frontline Hero - Head Office Colleague
  • Rikesh Lad, Pharmacy Operations Manager, Asda
  • Philippa Gough, Operational Communications Coordinator, B&Q
  • George Hayworth, Senior Digital Operations Manager, Co-op
  • Amber Coleman, Head of Retail, Heal’s
  • Jade Denham, Head of Digital UX & Product, Holland & Barrett
  • Kate Oliver, Project Manager, Holland & Barrett
  • Matt Kenyon, Instore Experience Manager, Homebase
  • Louise Ortiz de Rozas, Head of Retail, Loaf
  • Liz Britton-Jones, Business Continuity Manager, M&S
  • Rachel Norton, Supply Chain Analytics Manager, Ocado
  • David Laughlin, Logistics Safety Business Partner, Sainsbury's
Frontline Hero - Store Manager
  • Frank Cox, Unit Manager, B&Q
  • Adam Patel, Pharmacist Store Manager, Boots
  • Ilyaas Salay, Store Manager, BT Group / Retail
  • Qamar Nawaz, Store Manager, Co-op
  • Dolores King, Store Manager, Holland & Barrett
  • Ian Wilkinson, Store Manager, Homebase
  • Casey Abbott, Store Manager, Iceland, The Food Warehouse
  • Becki Gorman, Store Manager, M&S
  • Vicky Martin, Store Manager, Pets at Home
  • Jacqueline Eyles, Store Manager, River Island
  • Jack Cross, Store Manager, The Midcounties Co-operative
  • Ross Borthwick, Branch Manager, Waitrose
Frontline Hero - Store Team

 

  • Culverhouse Cross, Cardiff B&Q
  • Piccadilly Circus, London, Boots
  • Waterfoot, Rossendale, Co-op
  • Murraygate, Dundee, Holland & Barrett
  • Douglas, Isle of Man, M&S
  • Drumchapel, Glasgow, Pets at Home
  • Argyle Street, Glasgow, River Island
  • Stanhope Road, South Shields, Sainsbury's
  • Thirsk, North Yorkshire, Tesco
  • Bidford, The Midcounties Co-operative
Frontline Hero – Delivery Colleague

 

  • Andy Poulton, Home Shopping Driver, Asda
  • Geoff Norris, Home Shopping Driver, Asda
  • Georgia Lou Jones, Digital Hub Team Leader, B&Q
  • Darren Sims, Pharmacy Delivery & Collection Driver, Boots
  • Michael Perkins, Owner Driver Franchisee (ODF), DPD UK
  • Michael Williams, Delivery Service Driver, Dreams
  • Tim Joseph, Courier, Hermes UK
  • Adam Smith, Home Delivery Driver, Iceland Foods
  • Luke Pizzy, Customer Service Team Member, Ocado
  • Sarah Cox, Customer Service Assistant, The Midcounties Co-operative
  • Richard Dinnis, Delivery Driver and Senior Lead Driver Assessor, Waitrose
  • Brian Coyle, Driver, Yodel
Frontline Hero – Distribution Centre Colleague

 

  • Ian Creswell, Day Shift Supervisor, AO.com
  • Richard Fielding, General Manager, Asda
  • Hannah Tuck, Customer Services Assistance at Co-op Cardinal Depot, Co-op
  • Greg Cessford and Steven Page, The Estée Lauder Companies UK & Ireland
  • Shaun Dye, Operations Manager, Figleaves
  • Andrew Tilley, IT Business Partner, Distribution Centre, Homebase
  • Gemma Normansell, Facilities Manager, M&S
  • Rebecca McGurrell, Personal Shopper, Ocado
  • Craig Maguire, Distribution Centre Manager, Pets at Home
  • Nathan Seaburn, Senior Operations Manager, The Very Group
  • Daniel Lock, Team Manager, Yodel
Frontline Hero – Head Office Team
  • Online Grocery Team, Asda
  • The Retail Team, B&Q
  • Covid Retail Response Team, Co-op
  • Dreams Customer Service Team, Dreams
  • Central Operations Team, Holland & Barrett
  • IT Department and Support Centre, Homebase
  • Iceland Online, Iceland Foods
  • Supply Chain Team, Iceland Foods
  • Doug & Julian (People & Culture), Reiss
  • Group Safety & Insurance Team, Sainsbury's
  • Business Support Team, Tesco
  • Customer Care Team, The Very Group
Frontline Hero – Initiative
  • Supporting Wellbeing Through Gardening, B&Q
  • Supports UK Government with the launch of COVID-19 drive-through testing facilities, Boots
  • Hand Sanitiser Initiative, BrewDog
  • Supplying protective equipment for hospitals, H&M Group
  • Flexible Online Fulfilment, Holland & Barrett
  • Supporting NHS frontline heroes during COVID-19, MADE.COM
  • Morrisons Food Boxes, Morrisons
  • Power Of Us, Primark
  • Home Delivery Service, The Midcounties Co-operative
  • Sanitiser Production, Wax Lyrical
The American Express Frontline Hero – Store Colleague

Sponsored by

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  • Samantha D'Souza, Community Champion, Asda
  • Donna Morris, Senior Advisor, BT Group / Retail
  • Vanessa Ball, Acting Store Manager, Co-op
  • Mark Chisholm, Mechanic at McConechy's Tyre Service Limited, Halfords
  • Chris Green, Store Assistant, Joules
  • Cally Short, Community Champion, Morrisons
  • Savannah Storm, Pet Care Advisor, Pets at Home
  • Mary O Keeffe, Assistant Manager, Dealz Store, a Poundland Company
  • Louise Roberts, Tesco
  • Seema Ishmail, Customer Assistant Stock Control, Tesco
  • Alice Leonard, Assistant Team Manager, Waitrose
The Best Retailer Over £250m
  • B&Q
  • Co-op
  • H&M Group
  • Iceland Foods
  • Pets at Home
  • Studio.co.uk
  • Tesco
  • THG
  • The Very Group
The Customer Experience Award

 

  • Retail is not dead, boring retail is! adidas LDN
  • ShopLive virtual shopping experience, Dixons Carphone
  • “Get Britain Making”, Hobbycraft
  • Store of the Future – Chelmsford, Holland & Barrett
  • John Lewis's Virtual Britain, John Lewis Partnership
  • Lever Direct
  • Never Underestimate the Power of Community, Mamas & Papas
  • Doorstep Deliveries, Morrisons
  • YourPret Barista, Pret a Manger
  • Wellness range launch, Primark
The Responsible Retailer
  • Aldi
  • Boots
  • Co-op
  • Dixons Carphone
  • H&M Group
  • Iceland Foods
  • IKEA Emergency Community Response
  • Lidl’s ‘Good for’ initiative
  • Lush
  • McColl’s Pivots During Crisis to Serve Vulnerable Customers with Oracle
The AlixPartners Outstanding Contribution to Retail

Sponsored by

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Winner announced on the night

The Retail Leader of the Year

Winner announced on the night

The Retail Activist Award

Winner announced on the night

The Consumer Choice Award

Winner announced on the night

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