2025 Winners
The Salesforce Retail Leader of The Year Award
Sponsored by

Winner
Stuart Machin , CEO, Marks & Spencer
The Klaviyo Outstanding Contribution to Retail Award
Sponsored by

Winner
Andrew Higginson
The Pride of Retail Award
Winner
Alan Wrigley, B&Q
The Salesforce Customer Experience Gamechanger Award
Sponsored by

Winner
Holland & Barrett
The Salesforce Customer Experience Gamechanger Award Shortlist
Shortlist
- Bensons for Beds
- Cloud Nine
- Co-op
- Holland & Barrett
- John Lewis Partnership
- New Look
- Radley
- Sweaty Betty
- Vision Express
The Responsible Retailer Award
Winner
Co-op
Silver
Scamp & Dude
The Responsible Retailer Award Shortlist
Shortlist
- Boots
- Co-op
- Currys
- eBay
- John Lewis Partnership
- Ocado Retail
- Reskinned
- Scamp & Dude
- Seasalt
- Wolf & Badger
The Best New Store Award – Small/Medium
Winner
Astrid & Miyu, Carnaby Street
The Best New Store Award – Small/Medium Shortlist
Shortlist
- American Golf , Norwich
- Astrid & Miyu , Carnaby Street, London
- B&Q Local , Brighton
- Boots Opticians, York Central
- Co-op, Bury St Edmonds Hammonds
- Fitted Furniture, York
- PureSeoul, Westfield White City, London
- Søstrene Grene, Oxford Street, London
- The Fragrance Shop, Oxford Street, London
- Vision Express, Oxford Street, London
- WHSmith, Birmingham Airport
The Best New Store Award – Large
Winner
Go Outdoors , York
Silver
Lush , Glasgow
The Best New Store Award – Large Shortlist
Shortlist
- Frasers Group , Norwich
- Go Outdoors , York
- Hugo Boss , Regent Street, London
- Lush , Glasgow
- NBA Store , Oxford Street, London
- Pets at Home , Brentford, London
- Sports Direct , Cardiff
The Green Initiative of the Year Award
Winner
Abel & Cole
The Green Initiative of the Year Award Shortlist
Shortlist
- Abel & Cole
- Aldi
- Amazon
- AO
- Asda
- Co-op
- Decathlon
- Dr Martens
- Lush
- Nobody’s Child
- THG
- Waitrose
The Speciality Retailer of the Year Award
Winner
Sephora
The Speciality Retailer of the Year Award Shortlist
Shortlist
- American Golf
- Boots Opticians
- Harding
- Jollyes
- Majestic Wine
- Radley
- Sephora
- Superdrug
- The Entertainer
- The Perfume Shop
-
Toolstation
The Fashion Retailer of the Year Award
Winner
AllSaints
The Fashion Retailer of the Year Award Shortlist
Shortlist
- AllSaints
- Club L London
- Nobody’s Child
- Primark
- Rixo
- Seasalt
The Tech Mahindra Grocer of the Year Award
Sponsored by

Winner
Tesco
The Tech Mahindra Grocer of the Year Award Shortlist
Shortlist
- Aldi
- Lidl
- Ocado Retail
- Sainsbury’s
- Tesco
- Waitrose
The Happiest Place to Work Award in association with the Retail Trust
In association with

Winner
BP
The Happiest Place to Work Award in association with the Retail Trust Shortlist
Shortlist
- Aldi
- AllSaints
- BP
- Fat Face
- Jollyes
- Lakeland
- Majestic Wine
- Tesco
- The Perfume Shop
- Thomas Sabo
The Zebra Store Heroes Award
Sponsored by

Winner
David Brook, store manager, Co-op, Leeds
Silver
Jane Gower, store manager, Jollyes, Dartford
The Zebra Store Heroes Award Shortlist
Shortlist
- Shane Mojoo , store manager, BP , Mill End
- David Brook , store manager, Co-op , Leeds
- Elizabeth Goddard , store manager, Co-op , Preesall
- Craig Smith , store manager, Cotton Traders , Doncaster
- Store team, Currys , Warrington
- Trafford Centre store team, New Look , Manchester
- Store team, Seasalt , Edinburgh
- Sarlim Mohamed , general manager, and Camden store team, TK Maxx , London
The Distribution/Delivery Heroes Award
Winner
Ryan McBride, gas installation engineer, AO, Exeter
The Distribution/Delivery Heroes Award Shortlist
Shortlist
- Ryan McBride, gas installation engineer, AO, Exeter
- Michaela Knott, distribution centre team manager, Co-op, Newhouse
- Trevor McKenna, service centre manager, and depot team, Dreams, Gartcosh
- Warehouse and dispatch teams, Furniturebox , Chippenham and Warminster
- Lee Kaufman, head of supply chain, Jollyes, Middlewich
- Leslie Mitchell, customer delivery driver, Waitrose, Coulsdon
The Head Office Heroes Award
Winner
Frozen food HQ team, Jollyes
The Head Office Heroes Award Shortlist
Shortlist
- Jo Salisbury, head of contact centre transformation, and the contact centre transformation team, AO
- Operational excellence team, Currys
- International development team, Holland & Barrett
- Retail tech projects/operational change team, Holland & Barrett
- Frozen food HQ team, Jollyes
- Simon Kehoe, product training manager, Majestic Wine
- UK travel merchandising team, WHSmith
The American Express Inclusion & Diversity Heroes Award
Sponsored by

Winner
Adele Quinn, general store manager, Asda, Queensferry
Silver
Del Adigbli, regional manager, Waitrose
The American Express Inclusion & Diversity Heroes Award Shortlist
Shortlist
- Adele Quinn, general store manager, Asda , Queensferry
- Samantha Pitchley , assistant store manager, Mottingham, Chetna Meisuria, training adviser, Lynne Dougan Taylor, people relations adviser, BP
- Inclusion delivery group, Central Co-op
- Kirsty Littlemore, head of finance transformation, Currys
- The people team, Fat Face
- Diversity and inclusion team, Primark
- Associate resource groups, TJX Europe
- Del Adigbli, regional manager, Waitrose
- Diversity, equity, inclusion and wellbeing team, WHSmith
The Community Heroes Award
Winner
Ghassan Hashim, managing director, Ecklee Supermarket, Motspur Park
Silver
Joshua Griffiths, general manager’s assistant, Amazon, Liverpool
The Community Heroes Award Shortlist
Shortlist
- Joshua Griffiths, general manager’s assistant, Amazon, Liverpool
- Alan Wrigley, customer adviser, B&Q, Oldham
- Ian Cairns, store manager, Co-op, Mauchline
- Nat Wilding, store manager, Co-op, Portland
- Adele Jackson, store manager, and store team, Curry , Blackpool
- Ghassan Hashim, managing director, Ecklee Supermarket, Motspur Park
- Karen Cunningham, community champion, and Chris Lawlor, store manager, Henderson Retail, Lisburn
- Your Co-op Food Walsall Town Centre team, Midcounties Co-operative, Walsall
The EV Cargo Digital Excellence Award
Sponsored by

Winner
Screwfix
The EV Cargo Digital Excellence Award Shortlist
Shortlist
- Ann Summers
- Deliveroo
- Harding
- Hobbycraft
- Holland & Barrett
- Morrisons
- N Brown
- Sainsbury’s
- Screwfix
- SportsShoes.com
- Tesco
- Wickes
The Best Retailer Under £250m Award
Winner
Fortnum & Mason
Silver
Seasalt
The Best Retailer Under £250m Award Shortlist
Shortlist
- Cotton Traders
- F. Hinds
- Fortnum & Mason
- Liberty
- Nobody’s
- Child
- Seasalt
- Søstrene Grene
- The Cotswold Company
The AlixPartners Best Retailer Over £250m Award
Sponsored by

Winner
Primark
The AlixPartners Best Retailer Over £250m Award Shortlist
Shortlist
- Aldi
- AO
- B&Q
- EE
- Lookfantastic
- Ocado Retail
- Primark
- Screwfix
- Superdrug
- Tesco