2025 Winners

The Salesforce Retail Leader of The Year Award

Sponsored by

Winner

Stuart Machin , CEO, Marks & Spencer

The Klaviyo Outstanding Contribution to Retail Award

Sponsored by

Winner

Andrew Higginson

The Pride of Retail Award

Winner

Alan Wrigley, B&Q

The Salesforce Customer Experience Gamechanger Award

Sponsored by

Winner

Holland & Barrett

The Salesforce Customer Experience Gamechanger Award Shortlist

Shortlist

  • Bensons for Beds
  • Cloud Nine
  • Co-op
  • Holland & Barrett
  • John Lewis Partnership
  • New Look
  • Radley
  • Sweaty Betty
  • Vision Express

The Responsible Retailer Award

Winner

Co-op


Silver
Scamp & Dude


The Responsible Retailer Award Shortlist

Shortlist

  • Boots
  • Co-op
  • Currys
  • eBay
  • John Lewis Partnership
  • Ocado Retail
  • Reskinned
  • Scamp & Dude
  • Seasalt
  • Wolf & Badger

The Best New Store Award – Small/Medium

Winner

Astrid & Miyu, Carnaby Street

The Best New Store Award – Small/Medium Shortlist

Shortlist

  • American Golf , Norwich
  • Astrid & Miyu , Carnaby Street, London
  • B&Q Local , Brighton
  • Boots Opticians, York Central
  • Co-op, Bury St Edmonds Hammonds
  • Fitted Furniture, York
  • PureSeoul, Westfield White City, London
  • Søstrene Grene, Oxford Street, London
  • The Fragrance Shop, Oxford Street, London
  • Vision Express, Oxford Street, London
  • WHSmith, Birmingham Airport

The Best New Store Award – Large

Winner

Go Outdoors , York


Silver

Lush , Glasgow

The Best New Store Award – Large Shortlist

Shortlist

  • Frasers Group , Norwich
  • Go Outdoors , York
  • Hugo Boss , Regent Street, London
  • Lush , Glasgow
  • NBA Store , Oxford Street, London
  • Pets at Home , Brentford, London
  • Sports Direct , Cardiff

The Green Initiative of the Year Award

Winner

Abel & Cole

The Green Initiative of the Year Award Shortlist

Shortlist 

  • Abel & Cole
  • Aldi
  • Amazon
  • AO
  • Asda
  • Co-op
  • Decathlon
  • Dr Martens
  • Lush
  • Nobody’s Child
  • THG
  • Waitrose

The Speciality Retailer of the Year Award

Winner

Sephora

The Speciality Retailer of the Year Award Shortlist

Shortlist

  • American Golf
  • Boots Opticians
  • Harding
  • Jollyes
  • Majestic Wine
  • Radley
  • Sephora
  • Superdrug
  • The Entertainer
  • The Perfume Shop
  • Toolstation

The Fashion Retailer of the Year Award

Winner

AllSaints

The Fashion Retailer of the Year Award Shortlist

Shortlist

  • AllSaints
  • Club L London
  • Nobody’s Child
  • Primark
  • Rixo
  • Seasalt

The Tech Mahindra Grocer of the Year Award

Sponsored by

Winner

Tesco

The Tech Mahindra Grocer of the Year Award Shortlist

Shortlist

  • Aldi
  • Lidl
  • Ocado Retail
  • Sainsbury’s
  • Tesco
  • Waitrose

The Happiest Place to Work Award in association with the Retail Trust

In association with

Winner

BP

The Happiest Place to Work Award in association with the Retail Trust Shortlist

Shortlist

  • Aldi
  • AllSaints
  • BP
  • Fat Face
  • Jollyes
  • Lakeland
  • Majestic Wine
  • Tesco
  • The Perfume Shop
  • Thomas Sabo

The Zebra Store Heroes Award

Sponsored by

Winner

David Brook, store manager, Co-op, Leeds


Silver

Jane Gower, store manager, Jollyes, Dartford

The Zebra Store Heroes Award Shortlist

Shortlist

  • Shane Mojoo , store manager, BP , Mill End
  • David Brook , store manager, Co-op , Leeds
  • Elizabeth Goddard , store manager, Co-op , Preesall
  • Craig Smith , store manager, Cotton Traders , Doncaster
  • Store team, Currys , Warrington
  • Trafford Centre store team, New Look , Manchester
  • Store team, Seasalt , Edinburgh
  • Sarlim Mohamed , general manager, and Camden store team, TK Maxx , London

The Distribution/Delivery Heroes Award

Winner

Ryan McBride, gas installation engineer, AO, Exeter

The Distribution/Delivery Heroes Award Shortlist

Shortlist

  • Ryan McBride, gas installation engineer, AO, Exeter
  • Michaela Knott, distribution centre team manager, Co-op, Newhouse
  • Trevor McKenna, service centre manager, and depot team, Dreams, Gartcosh
  • Warehouse and dispatch teams, Furniturebox , Chippenham and Warminster
  • Lee Kaufman, head of supply chain, Jollyes, Middlewich
  • Leslie Mitchell, customer delivery driver, Waitrose, Coulsdon

The Head Office Heroes Award

Winner

Frozen food HQ team, Jollyes

The Head Office Heroes Award Shortlist

Shortlist

  • Jo Salisbury, head of contact centre transformation, and the contact centre transformation team, AO
  • Operational excellence team, Currys
  • International development team, Holland & Barrett
  • Retail tech projects/operational change team, Holland & Barrett
  • Frozen food HQ team, Jollyes
  • Simon Kehoe, product training manager, Majestic Wine
  • UK travel merchandising team, WHSmith

The American Express Inclusion & Diversity Heroes Award

Sponsored by

Winner

Adele Quinn, general store manager, Asda, Queensferry


Silver

Del Adigbli, regional manager, Waitrose

The American Express Inclusion & Diversity Heroes Award Shortlist

Shortlist

  • Adele Quinn, general store manager, Asda , Queensferry
  • Samantha Pitchley , assistant store manager, Mottingham, Chetna Meisuria, training adviser, Lynne Dougan Taylor, people relations adviser, BP
  • Inclusion delivery group, Central Co-op
  • Kirsty Littlemore, head of finance transformation, Currys
  • The people team, Fat Face
  • Diversity and inclusion team, Primark
  • Associate resource groups, TJX Europe
  • Del Adigbli, regional manager, Waitrose
  • Diversity, equity, inclusion and wellbeing team, WHSmith

The Community Heroes Award

Winner

Ghassan Hashim, managing director, Ecklee Supermarket, Motspur Park


Silver

Joshua Griffiths, general manager’s assistant, Amazon, Liverpool

The Community Heroes Award Shortlist

Shortlist

  • Joshua Griffiths, general manager’s assistant, Amazon, Liverpool
  • Alan Wrigley, customer adviser, B&Q, Oldham
  • Ian Cairns, store manager, Co-op, Mauchline
  • Nat Wilding, store manager, Co-op, Portland
  • Adele Jackson, store manager, and store team, Curry , Blackpool
  • Ghassan Hashim, managing director, Ecklee Supermarket, Motspur Park
  • Karen Cunningham, community champion, and Chris Lawlor, store manager, Henderson Retail, Lisburn
  • Your Co-op Food Walsall Town Centre team, Midcounties Co-operative, Walsall

The EV Cargo Digital Excellence Award

Sponsored by

Winner

Screwfix

The EV Cargo Digital Excellence Award Shortlist

Shortlist

  • Ann Summers
  • Deliveroo
  • Harding
  • Hobbycraft
  • Holland & Barrett
  • Morrisons
  • N Brown
  • Sainsbury’s
  • Screwfix
  • SportsShoes.com
  • Tesco
  • Wickes

The Best Retailer Under £250m Award

Winner

Fortnum & Mason


Silver

Seasalt

The Best Retailer Under £250m Award Shortlist

Shortlist

  • Cotton Traders
  • F. Hinds
  • Fortnum & Mason
  • Liberty
  • Nobody’s
  • Child
  • Seasalt
  • Søstrene Grene
  • The Cotswold Company

The AlixPartners Best Retailer Over £250m Award

Sponsored by

Winner

Primark

The AlixPartners Best Retailer Over £250m Award Shortlist

Shortlist

  • Aldi
  • AO
  • B&Q
  • EE
  • Lookfantastic
  • Ocado Retail
  • Primark
  • Screwfix
  • Superdrug
  • Tesco