Winners
THE MICROSOFT HAPPIEST PLACE TO WORK IN PARTNERSHIP WITH THE RETAIL TRUST AWARD
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Gold Winner
Beaverbrooks
Shortlist
- Aldi
- AllSaints
- Beaverbrooks
- eBay
- FatFace
- Majestic Wine
- Papier
- Phase Eight
THE ADYEN INCLUSION & DIVERSITY HERO/HEROES AWARD
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Winner
Antonia Tony-Fadipe, Inclusive Hiring Lead, The Body Shop
Shortlist
- Antonia Tony-Fadipe, Inclusive Hiring Lead, The Body Shop
- Sharron Murray, Group Head Culture, Inclusion and Engagement, Currys
- Nicci Thomas, HR Business Partner, EE
- Oli Kennedy, Sales Associate, Holland & Barrett
- Leah Buckman-Reilly, Creative Artworker, Pandora
- Christarose Maphosa, Buying Manager - Fish, Tesco
- Zee Botchway, Senior Procurement Manager (RAACE Network I&D Lead), Wickes
THE AMERICAN EXPRESS DISTRIBUTION/DELIVERY HERO/HEROES AWARD
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Winner
Fulfilment Development and Analytics Team, The Very Group
Shortlist
- Automated Warehouse Team, THG
- Filip Misudik, Distribution Centre Shift Manager, Majestic Wine
- Dean Lee Reddy, Excellence Manager, Ocado Group
- Christopher Vaughn, Customer Service Team, Ocado Group
- Wojciech Czech, Retail & Transport Team Leader, and Jaroslaw Kawski, Inbound & Stock Control Team Leader, The Perfume Shop
- Fulfilment Development and Analytics Team, The Very Group
THE COMMUNITY HERO/HEROES AWARD
Winner
Ganesamoorthy Nithiyakumar, Store Manager, BP, Rushett Connect
Shortlist
- Ganesamoorthy Nithiyakumar, Store Manager, Rushett Connect, BP
- Junction 9 store, Currys
- Newark Customer Repair Centre, Currys
- Ian Ballie, Store Manager, Perth, EE
- Murali Kiruba, Technology Transformation & Portfolio Director, Estée Lauder Companies
- One Stop South Wales Retail Team, Retail Division, One Stop Stores
- Karen Coombes, Store Manager and the Haselmere Team, The Original Factory Shop
- Karen Harris, Head of Marketing, The Perfume Shop
- Amy Angus, Charity & Community Manager, Pets at Home, Handforth
- Wendy Howarth, Community Champion, Tesco, Bury
- Mike Harrison, Community Champion, Tesco, Loughborough Extra
THE STORE HERO/HEROES AWARD
Winner
Patricio Aleman, Market Manager, Ikea, Birmingham
Shortlist
- Ryan Geraghty, Store Manager, The Body Shop, Liverpool One
- Clare Giles, Store Manager, BP, Orsett South/North
- Roan Irving, Store Manager, Co-op, McDonald Road, Edinburgh
- Lee Hutton, General Manager, Currys, Warrington
- Lorraine Macdonald, Store Manager, Holland & Barrett, Bury St Edmunds
- Patricio Aleman, Market Manager, Ikea, Birmingham
- Craig Lambe, Master Manager, Kwik Fit, Cardiff (Cowbridge Road), Cardiff (Newport Road), Pontypridd, Merthyr Tydfil, Caerphilly
- Jamila Mohamed, General Manager, New Look, Westfield Stratford
- Erika Crosbie, Senior Store Manager, Pets at Home, East Kilbride
- Pete Smith, Store Manager, Sainsbury’s, Bude
THE SAP HEAD OFFICE HEROES AWARD
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Winner
Dr Subashini M, Former Director of Science and Wellness, and Dr Taran Toor, Director of New Wellness Innovation, Holland & Barrett
Shortlist
- Blakemore Retail Operations Support Team, A.F. Blakemore & Son
- Omnichannel Connected Customer Team, Currys
- The People Team, FatFace
- Dr Subashini M, Former Director of Science and Wellness, and Dr Taran Toor, Director of New Wellness Innovation, Holland & Barrett
- IT team, Homebase
- Charlotte Busby, Senior Central Operations Manager, New Look
- Amy Smith, Head of Rewards and The Reward Team, Pets at Home
- Elizabeth Dunn and the Business Change Team, River Island
- The Property Team, Screwfix
- Cost-of-Living Squad, The Very Group
THE SALESFORCE RESPONSIBLE RETAILER AWARD
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Gold Winner
Pets at Home
Shortlist
- Aldi
- The Body Shop
- Central Co-op
- Currys
- eBay
- Lidl
- Pets at Home
- Screwfix
- Sportsshoes.com
- Tesco
- Wolf & Badger
THE BEST NEW STORE AWARD
Gold Winner
Mind Charity, Carnaby Street, London
Shortlist
- Dr Martens, Carnaby Street, London
- Flannels, Liverpool
- Holland & Barrett, Market Street, Manchester
- InMotion, Heathrow Terminal 5
- Loupe, Silbury Arcade, Milton Keynes
- Marks & Spencer, Stevenage
- Mind Charity, Carnaby Street, London
- River Island, Derbion Shopping Centre, Derby
- Seasalt, Westport
- Sky Retail, Westfield White City, London
- Sports Direct, Birmingham
THE SAS CUSTOMER EXPERIENCE GAMECHANGER AWARD
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Winner
Currys - ‘RepairLive’
Shortlist
- Currys - ‘RepairLive’
- Harvey Nichols - ‘An elevated customer experience’
- Holland & Barrett - ‘How the Contact Centre is supporting Health and Wellness becoming a way of life for everyone’
- Kingfisher - ‘Kingfisher x Hullabalook: Making mixed paint shoppable online’
- ManoMano - ‘SPArtacUX’
- N Brown - ‘Fashion That Fits’
- Post Office - ‘WhatsApp Automation’
THE ATTENTIVE FASHION RETAILER OF THE YEAR AWARD
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Winner
Primark
Shortlist
- AllSaints
- Club L London
- FatFace
- Freemans
- H&M
- New Look
- Primark
- Quiz
- Reiss
- Seasalt
THE GROCER OF THE YEAR AWARD
Winner
Aldi
Shortlist
- Aldi
- Ocado
- Retail
- Sainsbury's
- Tesco
THE BEST RETAILER UNDER £250m AWARD
Winner
Mamas & Papas
Shortlist
- Ann Summers
- Freemans
- Harvey Nichols
- Jollyes The Pet People
- Loaf
- Mamas & Papas
- Marks Electrical
- Wolf & Badger
THE ALIXPARTNERS BEST RETAILER OVER £250m AWARD
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Winner
Primark
Shortlist
- H&M
- New Look
- Pandora
- Primark
- Reiss
- Screwfix
- Tesco
- The Very Group
- Wickes
THE SALESFORCE RETAIL LEADER OF THE YEAR
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Winner
Carl Cowling, chief executive, WHSmith
THE CONSUMER CHOICE AWARD
Winner
Amazon
Shortlist
- Amazon
- Asda
- John Lewis
- Marks & Spencer
- Primark
- Tesco
THE RETAIL WEEK AWARD FOR LIFETIME ACHIEVEMENT
Winner
Jacqueline Gold
THE OKTA FUTURE LEADER AWARD
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Gold winner
Kirsty Keoghan, Global General Manager of Fashion, eBay
Shortlist
- Kirsty Keoghan, Global General Manager of Fashion, eBay
- Ghassan Hashim, Director, Ecklee
- Lawrence Stafford, Community Brand Manager, Finisterre
- Ellen Modin, Head of CRM and Digital Marketing, Harvey Nichols
- Lee Broomhead, Head of Retail, Hugo Boss
- Nicola Chattaway, Business Transformation Project Manager, Jigsaw
- Naomi Kasolowsky, Group Insight & Foresight Director, Tesco
- Kimberley Roditi, Head of Product Management, Yoox Net-a-Porter Group