Hall of fame

2021 Winners

Congratulations to the winners of the 2021 Retail Week Awards, sponsored by Salesforce. Thank you to all those that attended, were shortlisted, our supporters, sponsors and headline sponsor, Salesforce.

SessionM (a Mastercard company) Frontline Hero - Head Office Colleague

Sponsored by

Winner: Louise Ortiz de Rozas, Head of Retail, Loaf

Silver: George Hayworth, Senior Digital Operations Manager, Co-op

Bronze: Rikesh Lad, Pharmacy Operations Manager, Asda

Frontline Hero - Store Manager

Winner: Becki Gorman, Store Manager, M&S

Silver: Casey Abbott, Store Manager, Iceland, The Food Warehouse

The Critizr Frontline Hero - Store Team Award

Sponsored by

Winner: Piccadilly Circus, London, Boots

Silver: Waterfoot, Rossendale, Co-op

Frontline Hero – Delivery Colleague

Winner: Michael Perkins, Owner Driver Franchisee (ODF), DPD UK

Silver: Geoff Norris, Home Shopping Driver, Asda

Bronze: Adam Smith, Home Delivery Driver, Iceland Foods

Frontline Hero – Distribution Centre Colleague

Winner: Andrew Tilley, IT Business Partner, Distribution Centre, Homebase

Silver: Hannah Tuck, Customer Services Assistant at Co-op Cardinal Depot, Co-op

The Quadient Frontline Hero – Head Office Team

Sponsored by

Winner: Iceland Online, Iceland Foods

Silver: Customer Care Team, The Very Group

Bronze: Business Support Team, Tesco

The Salesforce Frontline Hero Initiative

Sponsored by

Winner: Supports UK Government with the launch of COVID-19 drive-through testing facilities, Boots

Silver: Supporting NHS frontline heroes during COVID-19, Made.com

Bronze: Sanitiser Production, Wax Lyrical

The American Express Frontline Hero – Store Colleague

Sponsored by

Winner: Mark Chisholm, Mechanic at McConechy's Tyre Service Limited, Halfords

Silver: Mary O Keeffe, Assistant Manager, Dealz Store, a Poundland Company

Bronze: Donna Morris, Senior Advisor, BT Group

The AlixPartners Outstanding Contribution to Retail

Sponsored by

Feed the Nation grocers: Aldi, Asda, Co-op, Costcutter, Iceland, Lidl, Marks and Spencer, McColl’s, Morrisons, Nisa, Ocado, Sainsbury’s, Tesco, Waitrose

The Hermes Retail Leader of the Year

Sponsored by

Winner: Matthew Moulding, CEO, The Hut Group

The Blue Yonder Retail Activist

Sponsored by

Winner: Helen Dickinson OBE, CEO, British Retail Consortium

The Salesforce Be Inspired Diversity Champion Award

Sponsored by

Winner: Olivia Overton, Designer, AllSaints

The Fujitsu Best Place to Work Award

Sponsored by

Winner: Pets at Home

The parcelLab Customer Experience Award

Sponsored by

Winner: Morrisons

Silver: YourPret Barista, Pret a Manger

Best Retailer over £250m Award

Winner: Pets at Home

The Clipper Best Retailer under £250m Award

Sponsored by

Winner: Trouva

The Infor Responsible Retailer

Sponsored by

Winner: H&M Group

Consumer Choice Award

Winner: Amazon