2023 Shortlist

We want to first thank all the amazing companies, teams and individuals that entered this year. The submissions were all of the highest level and demonstrated how the retail industry is excelling in all areas.

THE OKTA FUTURE LEADER AWARD

Sponsored by:

  • Kirsty Keoghan, Global General Manager of Fashion, eBay
  • Ghassan Hashim, Director, Ecklee
  • Lawrence Stafford, Community Brand Manager, Finisterre
  • Ellen Modin, Head of CRM and Digital Marketing, Harvey Nichols
  • Lee Broomhead, Head of Retail, Hugo Boss
  • Nicola Chattaway, Business Transformation Project Manager, Jigsaw
  • Naomi Kasolowsky, Group Insight & Foresight Director, Tesco
  • Kimberley Roditi, Head of Product Management, Yoox Net-a-Porter Group


THE MICROSOFT AWARD FOR THE HAPPIEST PLACE TO WORK IN PARTNERSHIP WITH THE RETAIL TRUST

Sponsored by: 

  • Aldi
  • AllSaints
  • Beaverbrooks
  • eBay
  • Fat Face
  • Majestic Wine
  • Papier
  • Phase Eight


THE ADYEN INCLUSION & DIVERSITY HERO/HEROES AWARD

Sponsored by: 

  • Antonia Tony-Fadipe, Inclusive Hiring Lead, The Body Shop
  • Sharron Murray, Group Head Culture, Inclusion and Engagement, Currys
  • Nicci Thomas, HR Business Partner, EE
  • Oli Kennedy, Sales Associate, Holland & Barrett
  • Leah Buckman-Reilly, Creative Artworker, Pandora
  • Christarose Maphosa, Buying Manager - Fish, Tesco
  • Zee Botchway, Senior Procurement Manager (RAACE Network I&D Lead), Wickes



THE AMERICAN EXPRESS DISTRIBUTION/DELIVERY HERO/HEROES AWARD

Sponsored by: 

  • Automated Warehouse Team, THG
  • Filip Misudik, Distribution Centre Shift Manager, Majestic Wine
  • Dean Lee Reddy, Excellence Manager, Ocado Group
  • Christopher Vaughn, Customer Service Team, Ocado Group
  • Wojciech Czech, Retail & Transport Team Leader, and Jaroslaw Kawski, Inbound & Stock Control Team Leader, The Perfume Shop
  • Fulfillment Development and Analytics Team, The Very Group

COMMUNITY HERO/HEROES AWARD

  • Ganesamoorthy Nithiyakumar, Store Manager, Rushett Connect, BP
  • Junction 9 store, Currys
  • Newark Customer Repair Centre, Currys
  • Ian Ballie, Store Manager, Perth, EE
  • Murali Kiruba, Technology Transformation & Portfolio Director, Estée Lauder Companies
  • One Stop South Wales Retail Team, Retail Division, One Stop Stores
  • Karen Coombes, Store Manager and the Haselmere Team, The Original Factory Shop
  • Karen Harris, Head of Marketing, The Perfume Shop
  • Amy Angus, Charity & Community Manager, Pets at Home, Handforth
  • Wendy Howarth, Community Champion, Tesco, Bury
  • Mike Harrison, Community Champion, Tesco, Loughborough Extra

THE STORE HERO/HEROES AWARD

  • Ryan Geraghty, Store Manager, The Body Shop, Liverpool One
  • Clare Giles, Store Manager, BP, Orsett South/North
  • Roan Irving, Store Manager, Co-op, McDonald Rd, Edinburgh
  • Lee Hutton, General Manager, Currys, Warrington
  • Lorraine Macdonald, Store Manager, Holland & Barrett, Bury St Edmunds
  • Patricio Aleman, Market Manager, Ikea, Birmingham
  • Craig Lambe, Master Manager, Kwik Fit, Cardiff (Cowbridge Road), Cardiff (Newport Road), Pontypridd, Merthyr Tydfil, Caerphilly
  • Jamila Mohamed, General Manager, New Look, Westfield Stratford
  • Erika Crosbie, Senior Store Manager, Pets at Home, East Kilbride
  • Pete Smith, Store Manager, Sainsbury’s, Bude

HEAD OFFICE HEROES AWARD

Sponsored by: 

  • Blakemore Retail Operations Support Team, A.F. Blakemore & Son
  • Omnichannel Connected Customer Team, Currys
  • The People Team, Fat Face
  • Dr Subashini M, Former Director of Science and Wellness, and Dr Taran Toor, Director of New Wellness Innovation, Holland & Barrett
  • IT team, Homebase
  • Charlotte Busby, Senior Central Operations Manager, New Look
  • Amy Smith, Head of Rewards and The Reward Team, Pets at Home
  • Elizabeth Dunn and the Business Change Team, River Island
  • The Property Team, Screwfix Very's
  • Cost-of-Living Squad, The Very Group

THE SALESFORCE RESPONSIBLE RETAILER AWARD

Sponsored by:

  • Aldi
  • The Body Shop
  • Central Co-op
  • Currys
  • eBay
  • Lidl
  • Pets at Home
  • Screwfix
  • SportShoes.com
  • Tesco
  • Wolf & Badger

BEST NEW STORE AWARD

  • Dr. Martens, Carnaby Street, London
  • Flannels, Liverpool
  • Holland and Barrett, Market Street, Manchester
  • InMotion, Heathrow Terminal 5
  • Loupe, Silbury Arcade, Milton Keynes
  • Marks & Spencer, Stevenage
  • Mind Charity, Carnaby Street, London
  • River Island, Derbion Shopping Centre, Derby
  • Seasalt, Westport
  • Sky Retail, Westfield White City, London
  • Sports Direct, Birmingham

SPECIALTY RETAILER OF THE YEAR

  • Ann Summers
  • Cook
  • The Entertainer
  • Fanatics
  • Go Outdoors
  • HelloFresh
  • InMotion
  • ManoMano
  • Myprotein
  • Pets at Home
  • SportsShoes.com
  • Victoria Plum

THE SAS CUSTOMER EXPERIENCE GAMECHANGER AWARD

Sponsored by:

  • Currys - ‘RepairLive’
  • Harvey Nichols - ‘An elevated customer experience’
  • Holland & Barrett - ‘How the Contact Centre is supporting Health and Wellness becoming a way of life for everyone’
  • Kingfisher - ‘Kingfisher x Hullabalook: Making mixed paint shoppable online’
  • ManoMano - ‘SPArtacUX’
  • N Brown - ‘Fashion That Fits’
  • Post Office - ‘WhatsApp Automation’

THE ATTENTIVE FASHION RETAILER OF THE YEAR

Sponsored by: 

  • AllSaints
  • Club L London
  • Fat Face
  • Freemans
  • H&M
  • New Look
  • Primark
  • Quiz
  • Reiss
  • Seasalt

GROCER OF THE YEAR

  • Aldi
  • Ocado
  • Retail
  • Sainsbury's
  • Tesco

BEST RETAILER UNDER £250m

  • Ann Summers
  • Freemans
  • Harvey Nichols
  • Jollyes The Pet People
  • Loaf
  • Mamas & Papas
  • Marks Electrical
  • Wolf & Badger

BEST RETAILER OVER £250m

  • H&M
  • New Look
  • Pandora
  • Primark
  • Reiss
  • Screwfix
  • Tesco
  • The Very Group
  • Wickes

THE CONSUMER CHOICE AWARD

  • Amazon
  • Asda
  • John Lewis
  • Marks & Spencer
  • Primark
  • Tesco